Managed & Optimized Agents
An agent is not finished when it ships. Volumes change, your process changes, models improve and prices move. Left alone, an agent quietly degrades — handling a slightly wrong version of a job that has moved on, on a model that is now more expensive than the alternative. We stay on: monitoring, tuning monthly, and reporting honestly on what the agent is saving.
What’s included
- Production monitoringthe agent is watched in the live process, so a change in behaviour is noticed by us rather than reported by your customer.
- Monthly tuningprompts, retrieval and routing adjusted against what actually happened that month, not against how the job looked at launch.
- Cost optimisationthe model behind each task revisited as the market moves, so the same output gets cheaper over time rather than more expensive.
- Honest reportingwhat the agent handled, what it escalated and what it saved — measured against the baseline from the audit.
How it runs
- 01
Measured against the original baseline
The audit established what the process cost before. That is the only number a saving can honestly be reported against, and it is why the audit comes first.
- 02
Escalations are the signal
What the agent handed to a human is the clearest account of where it is weak. Those cases drive the next month’s tuning.
- 03
Cheaper, not just newer
Model pricing moves constantly. Revisiting which model runs each task is ordinary maintenance, and it is where most of the ongoing cost reduction comes from.
What you get out of it
- Agents that improve month over month instead of quietly degrading
- Running costs that fall as models get cheaper and better
- Reporting measured against a real pre-automation baseline
- Someone accountable when the agent gets something wrong
Questions about managed & optimized agents
What happens after the agent goes live?
We stay on. Every agent is monitored in production, tuned monthly and reported on — so it gets more capable and cheaper to run over time rather than quietly degrading. The reporting is measured against the cost baseline established during the audit.
What does "optimised" actually mean month to month?
Three things: the cases the agent escalated are reviewed and used to improve its handling, the retrieval and routing are adjusted to how the work actually arrived, and the model behind each task is revisited against current pricing and capability.
How do you report on savings?
Against the baseline measured before anything was automated. Volume handled, escalation rate and the hours the process used to take — so the figure is a comparison rather than an estimate produced after the fact.